Many entry level roles are customer facing or in the service industries. Let’s face it, without customers, nobody’s business would exist. “If you're not serving the customer, your job is to be serving someone who is.” This quote by Jan Carlzon, a very successful Swedish businessman, puts customer service as the responsibility of every person in the organisation; not just the customer-facing employees. However, if you are customer-facing, you will most likely hear the majority of complaints. If you learn from these types of jobs, you will not only be able to expertly handle customer complaints, you will also be able to develop and create high quality relationships built on trust. Read More
At Work Horizons we are organisational renewal and career coaching specialists. Our employees and associates bring many years’ experience and a firm belief that sustainable success is built on employees and managers who have a clear sense of purpose, aligned with the values and goals of the organisation.