News - general commentary

Make sure you have someone in your life from whom you can get reflective feedback." Warren G Bennis, President of the University of Cincinnati

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The economy is somewhere near its nadir, fewer jobs than before, limited vacancies and more unemployed people. On the face of it a great time for organisations to recruit as there are vast numbers of candidates from which to choose. Great emphasis has been given in the media to the long term fate of young people; the potential for part of a generation to never experience work. It is impossible to overestimate the impact this issue could have, if not addressed. Yet this one topic could become all pervading and we risk missing an equally significant problem - older workers. Read More

Many entry level roles are customer facing or in the service industries. Let’s face it, without customers, nobody’s business would exist.  “If you're not serving the customer, your job is to be serving someone who is.” This quote by Jan Carlzon, a very successful Swedish businessman, puts customer service as the responsibility of every person in the organisation; not just the customer-facing employees. However, if you are customer-facing, you will most likely hear the majority of complaints.  If you learn from these types of jobs, you will not only be able to expertly handle customer complaints, you will also be able to develop and create high quality relationships built on trust. Read More